Orders and Returns

General Policy
The following are StedCal.com Standard Return Policies applicable only to products purchased by you directly from the StedCal.com website.

• All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting StedCal.com Customer Service through email or telephone.
• Any return for a refund may be subject to a 15% restocking fee.
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any product not purchased from StedCal.com
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to StedCal once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable StedCal.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $10, and you return one of the items for a refund, the $10 will be deducted from your RMA refund amount.

Manufacturer Promotional Items and StedCal Gifts
Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

StedCal may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items
If StedCal.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) StedCal.com can send you a comparable replacement item, or 2) StedCal can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases
While StedCal is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
StedCal Return Policies

Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which StedCal states "This item may be returned for a replacement or refund within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by StedCal.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StedCal within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

• No Refunds
• No Exchanges
• No Replacements
• No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

CPU, Memory, Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by StedCal.com's CP, Memory,  Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StedCal within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any CPU/ Memory that is physically damaged
• Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

Consumable Item Refund Only Return Policy

• Return for refund within: 30 days (only if unopened)
• Return for replacement within: Non-Replaceable
• Restocking Fee: Yes

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which StedCal states "This item may be returned for a refund within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to StedCal being returned to you:

• Consumable items that have been opened
• Consumable items lacking the original packaging

Software Standard Return Policy

• Return Retail Software for refund within: 30 days (must be unopened)
• Return OEM Software for refund within: non-refundable
• Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by StedCal.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StedCal within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to StedCal being returned to you:

• Software items that have been opened (if requesting a refund)
• Software items lacking the original packaging

Computer Standard Return Policy

• Return for refund within: 30 days (must be unopened)
• Return for replacement within: 30 days

This is our Computer Return Policy. Items covered by this policy (those products for which StedCal states "This item may be returned for a replacement or refund within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.
A new, unopened desktop PC, notebook, or tablet PC can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a StedCal error.
An opened desktop PC, notebook or tablet PC that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at StedCal sole discretion .
The following conditions do not qualify for return:

• Any defective desktop PC, notebook or tablet PC returned after the 30-day return period;
• Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use;
• Any desktop PC, notebook or tablet PC that is missing any accessories or original product packaging including, but not limited to, AC adapter, battery, manuals, and UPC code.

An opened and used Desktop PC/Notebook/Tablet PC that is defective can only be exchanged for the same item within 30 days of the invoice date. For defective item returns after the 30 day return period, please contact the manufacturer directly.
A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at StedCal sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.
Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to StedCal to be authorized.
For computers that have had an additional operating system(s) installed, we will provide you a refund or exchange as noted in the above policy as long as the original operating system is not corrupted or removed.
You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Television Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes

This is our Standard 30-Day Return Policy. All television sets sold on StedCal are covered by this policy (unless stated otherwise) and must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA. StedCal will be responsible for the cost of return shipping; please contact StedCal customer service department to obtain an RMA number and instructions regarding how to ship the product back to StedCal.

This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.

NOTE: For televisions above 32 inches: An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURSof the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by StedCal. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery, please contact StedCal customer service department to obtain instructions on how to return the product.

Any television that is returned under this policy must be in new condition, in its original packaging with UPC bar code intact and with all original accessories and manuals. If the television is missing the serial number or UPC bar code, the return will NOT be accepted by StedCal. Any television returned under this policy that is found to be damaged due to the customer’s neglect, abuse or misuse will NOT be accepted.

Unlocked Cell Phone Return Policy

• Return for refund within: 15 days (must be unopened, brand new condition)
• Return for replacement within: 30 days
• Restocking Fee: Yes

Products that state "This item is covered by StedCal.com's Unlocked Cell Phone Return Policy", items covered by this policy (those products for which StedCal states "This item may be returned for a refund within 15 days or replacement within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

• Any phone that is free from defects in materials or workmanship
• Any phone that is damaged due to misuse, abuse or neglect
• Any phone that is returned without the original packaging and all accessories

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department.

Monitor Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which StedCal states "This item may be returned for a replacement or refund within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any monitor that has been found to be damaged due to physical abuse or misuse.

Monitor Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by StedCal.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StedCal within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any monitor that has been found to be damaged due to physical abuse or misuse.

Manufacturer's Warranties

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

StedCal.com does not offer any express warranties. However, many of the products available through StedCal.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: non-replaceable

Products that state "This item is covered by StedCal.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to StedCal within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

Furniture Refund Only Return Policy

• Return for refund within: 30 days (only if unopened)
• Return for replacement within: non-replaceable

This is our Furniture Refund-Only Policy. Items covered by this policy (those products for which StedCal states "This item may be returned for a refund within 30 days only") must be returned to StedCal within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StedCal, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your cost:

• Any furniture item that has been assembled (if product arrives unassembled)
• Furniture displaying clear signs of use

StedCal Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to StedCal. In such cases, StedCal Customer Service will work with you to accomplish the return.”

Any furniture that is returned non-defective or with visible signs of use to StedCal, will be refunded less any shipping charges and a restocking fee as outlined in the General Return Policy. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.

Major Appliance Return Policy

• Return for refund within: Product must be refused at time of delivery. For Major Appliances, remove packaging, inspect product and call customer service if product is unacceptably damaged.
• Return for replacement: If product is covered by manufacturer’s end user warranty, please contact manufacturer for warranty coverage.

Major Appliances sold by StedCal (including but not limited to full size Refrigerators, Washers, Dryers, Dishwashers and Stoves) cannot be returned to StedCal.com for refund or replacement service once the product has been received and the delivery receipt has been signed by the customer. Therefore, you are urged to carefully examine the product before signing for the package. Should you observe any damage to the actual product, immediately call customer service. You must call the number before signing for the product and while the shipping courier is still on the premises. Defective products may be covered by the product manufacturer’s warranty.

If you determine upon inspection that the condition of the product is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to StedCal.com's Policy and Agreement for Major Appliances, understanding that you cannot return the appliance to StedCal.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any item that has minor dings or scratches in portions not visible when installed
• Any item that is damaged due to neglect, abuse or misuse

The following applies for returns or exchanges of All Other Products Not Listed EXCEPT VEHICLES:

• A new, unopened product can be returned within 30 days of the invoice date for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a StedCal error.
• An opened product that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 30 days of the invoice date for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at StedCal sole discretion.
• The product, including the shipment box, packaging and all accessories, must be in original condition. Avoid making any markings or writing on the box.
• Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

• Any product that has been found to be damaged due to physical abuse or misuse
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate
• Any special order product
• Any product that is returned with markings or writing made by customer on the original box

USED CARS Policy

• Return for refund within: non-refundable
• Return for replacement within: NO
• All purchases of vehicles are final.

Products that state "This item is covered by StedCal.com's Non Refund Return Policy", or items labeled as “Non-refundable” (or similar labeling) cannot be returned to StedCal. Products covered by this return policy may not be “Return”.